Your Privacy at fa99917

1. Data We Collect

fa99917 collects personal data only where it is necessary to provide our services, comply with legal obligations, or protect the legitimate interests of the platform and our players. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a fa99917 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (for age verification purposes);
• Email address (used for account communications and security alerts);
• Mobile phone number (used for two-factor authentication and account recovery);
• Residential address in Bangladesh (city, district, postal code);
• Preferred currency (Bangladeshi Taka, BDT);
• Username and encrypted password hash.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect and securely store copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Passport (biographical data page);
• Driver's licence;
• Utility bills, bank statements, or other proof of address documents dated within 90 days;
• Photographs or selfies taken during liveness-check verification;
• Source of funds documentation where required for enhanced due diligence.

1.3 Transaction and Payment Data

To process deposits and withdrawals, fa99917 collects and records the following transaction data:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard);
• Mobile wallet account number or bank account number (masked after initial verification);
• Transaction amounts, timestamps, and reference numbers;
• Deposit and withdrawal history for the lifetime of your account;
• Currency conversion records where applicable.

fa99917 does not store full card numbers, CVV codes, or mobile banking PINs. This data is handled exclusively by our certified payment partners and is not accessible to fa99917 staff.

1.4 Gaming and Betting Activity Data

We maintain records of your activity on the fa99917 platform, including:

• Games played, bet amounts, game outcomes, and session durations;
• Sports betting markets accessed, bet slip details, and settlement outcomes;
• Bonus activations, wagering progress, and promotional activity;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

1.5 Technical and Device Data

When you access fa99917.app, our servers automatically collect certain technical information:

• IP address and approximate geolocation derived from it;
• Browser type, version, and operating system;
• Device type (desktop, mobile, tablet) and screen resolution;
• Referring URL and pages visited within fa99917.app;
• Session timestamps and duration;
• Cookie identifiers (see the Cookies section for full details).

1.6 Customer Support Data

When you contact fa99917 customer support via live chat or email, we collect and retain:

• The content of your messages and any attachments or screenshots you provide;
• The date, time, and channel of each support interaction;
• Support agent notes and resolution records associated with your account.

2. How We Use Your Data

fa99917 processes your personal data for the following purposes, each supported by a lawful basis:

2.1 Marketing Communications

fa99917 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and new game releases if you have explicitly opted in to marketing communications at registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.2 Automated Decision-Making

fa99917 uses automated systems for fraud detection, responsible gaming monitoring, and bonus abuse identification. These systems may flag accounts for review or trigger automated restrictions (such as temporary deposit holds). Where an automated decision materially affects your account, you have the right to request human review of that decision by contacting fa99917 customer support.

3. Data Sharing and Disclosure

fa99917 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, fa99917 shares necessary payment data with our certified payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each of these partners operates under their own data protection policies and security standards. fa99917 selects payment partners that maintain industry-standard security practices.

3.2 Game Content Providers

Game studios whose content is available on fa99917 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive only the technical session data required to launch and authenticate game sessions (session token, player ID, bet limits). These providers do not receive your full name, national ID, or payment details.

3.3 Identity Verification Providers

fa99917 uses third-party KYC and identity verification services to validate identity documents and conduct liveness checks. These providers receive only the specific documents and images required for the verification task and are contractually prohibited from using that data for any purpose other than completing the verification on fa99917's behalf.

3.4 Legal and Regulatory Disclosure

fa99917 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. fa99917 will notify the affected player of such disclosure where legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fa99917's business, player account data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the processing of their data that result from it, at least 30 days before the transfer takes effect where practicable.

4. Cookies and Tracking Technologies

fa99917.app uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players use our services so we can improve them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are stored in your browser and sent back to the originating website on each subsequent visit. Cookies allow the website to recognise your device, remember your preferences, and maintain your login session.

4.2 Categories of Cookies Used by fa99917

4.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary or security cookies will prevent you from logging into your fa99917 account. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

fa99917 does not use third-party advertising cookies and does not share analytics data with advertising networks. Our analytics implementation uses anonymised, aggregated data only — individual player behaviour is not profiled for advertising purposes.

5. Data Security

fa99917 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS 1.3 encryption on all data transmitted between your browser and fa99917's servers;
• AES-256 encryption for personal data and identity documents stored at rest in our database;
• Password hashing using bcrypt with a unique salt per account — fa99917 staff cannot read your password;
• Two-factor authentication (2FA) available for all player accounts via SMS OTP;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by independent security professionals;
• Anomalous login detection that flags and temporarily restricts access from unrecognised devices or IP addresses;
• Secure document storage for KYC identity documents, isolated from the main application database.

Despite these measures, no internet-based system can guarantee absolute security. fa99917 is not liable for any breach caused by factors outside its reasonable control, including player-side security failures (e.g., sharing account credentials, using public Wi-Fi without a VPN, or installing malware on personal devices). Players are strongly encouraged to use a unique, strong password for their fa99917 account and to enable two-factor authentication.

6. Data Retention

fa99917 retains personal data for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data has been anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes without further restriction.

7. Your Privacy Rights

As a fa99917 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat at fa99917.app. We will respond to all valid requests within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data fa99917 holds about you, including the categories of data processed, the purposes of processing, and any third parties with whom your data has been shared. This is sometimes called a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data fa99917 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Name corrections require supporting documentation (updated NID or passport). Contact email and phone number changes can be made directly through your account settings after verification.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other lawful basis applies. Please note that the right to erasure is not absolute: fa99917 is required to retain certain data (particularly KYC records and transaction history) for a minimum of 5 years following account closure to comply with anti-money-laundering legal obligations. Data subject to mandatory retention cannot be erased on request.

7.4 Right to Restrict Processing

You may request that fa99917 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds. During a restriction, fa99917 will store the data but not process it further (except as required by law).

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of all marketing communications from fa99917, update your notification preferences in your account settings or contact our support team. Opt-out requests are processed within 5 business days.

7.6 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). Contact support to submit a data portability request.

8. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how fa99917 has handled your personal data, please contact our support team:

• Live Chat: Available 24/7 at fa99917.app
• Email: [email protected] (plain text — not a clickable link)

fa99917 aims to resolve all privacy-related complaints within 14 business days of receipt. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.